OneConsultation Capabilities Roadmap

Important: This document reflects Modality System’s current expectations and plans for OneConsultation. However, dates and individual features may change and should not be relied upon in making purchasing decisions.

Coming next in 2021

• Waiting room broadcast - send a message to patients waiting for a consultation (e.g “the doctor is running 10 minutes late, please do not disconnect”)
• Notification on patient browser to let them know when their connection is poor
• Set open/close hours for waiting rooms, so that patients can’t access the waiting room out of hours
• Links to video consultation guidance and troubleshooting tips on ‘help’ area of admin portal
• End of consultation survey for clinicians
• Use the banner on the admin portal for organisation-specific communications

Things we’re investigating

These ideas have been given to us by customers and users of OneConsultation. Features will be moved to the roadmap pending results of the investigation

• Real-time call quality indicator
• Chat
• Browse Aloud

Already Delivered

• Microsoft Teams call-back (alternative join method)
• Group breakout rooms
• Usage reporting enhancements (in Power BI)
• Ability to send a join link to a mobile device using SMS
• Front facing camera view for mobile devices for improved user experience
• Additional reporting data for identifying consultations which may have encountered issues
• ‘First run’ Admin Portal welcome tour
• Auto-dial back
• Support for using the Microsoft Teams client in addition to the Skype for Business client
• Restrict access to specific rooms via AD Security Groups
• Ability for organisations to audit OneConsultation activity directly to their own tenant
• Ability to move consultations between rooms
• Group consultation rooms (up to 20 participants)
• Screen sharing during consultations via the adminweb version
• Recording individual consultations for specific services (please note this functionality has its own set of technical pre requisites)
• Internal and External join links for adding third parties into consultations

Is OneConsultation missing a feature and preventing you using it? Tell us, we’re driven by customer feedback!